Customer Service Representative I - CCO at TDB Communications Inc.
Job Description
Job Details
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Description
Customer Service Representative SCA I (Onsite - Chester, VA)
Location: 12730 N Kingston Ave, Chester, VA 23836
Pay:$15.82/hour + $1,000 new hire bonus & up to $2,200 in other potential bonuses + employer-paid benefits
Schedule: Full-time
Start Date:November 2025 Training Class
Company: TDB Communications, Inc. (Disabled Veteran-Owned Small Business)
About Us
TDB Communications, Inc. is a Disabled Veteran-Owned and SBA-certified HUBZone small business supporting high-impact federal programs. We are proud to be hiring for our contact center in Chester, VA, and are hiring full-time Customer Service Representatives (Level I) for our November 2025 class.
What We Offer
- $1,000 New Hire Bonus & up to $2,200 in other potential bonuses
- 10% shift differential for evening work (7 PM - 12 AM)
- Performance-based bonuses
- Employer-paid health, dental, and vision insurance
- Paid training with opportunity for advancement
- Build your career with a respected federal contractor
Training Schedule Options
- AM Class: 7:00 AM - 3:30 PM, Monday-Friday
OR
- PM Class: 4:00 PM - 12:30 AM, Monday-Friday (Eligible for shift differential)
Post-Training Hours
- Contact Center Hours: Sunday-Saturday, 8:00 AM - 10:00 PM
- Assigned schedules at Hire!Shifts will vary and may include weekends and holidays
Job Responsibilities
- Provide accurate, scripted customer service via phone and email
- Assist callers with completing and submitting online forms
- Log call outcomes, escalate as needed
- Follow privacy and compliance standards
- Participate in ongoing program training and updates
Qualifications
Requirements
Minimum:
- High school diploma or GED
- Clear English communication skills
- Typing speed of 20+ WPM
Preferred:
- 6+ months of customer service experience
- Reliable, team-oriented, and comfortable following scripts
- Ability to multitask and meet performance expectations
Additional Information
- Background check and job skills assessment required
- Communication may include text, phone, and email updates
- Reasonable accommodations available on request
Equal Opportunity Employer
TDB Communications is an Equal Opportunity Employer. We hire based on qualifications and merit and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, disability, age, veteran status, or any other protected status.
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