Customer Service Representative - Remote at AIL

About Us For decades, we’ve been dedicated to supporting working families by providing essential protection and peace of mind. Through partnerships with respected organizations, unions, and associations, we ensure that individuals and families have access to programs that safeguard their futures. Our mission is to deliver stability, care, and consistent service to every member we serve. The Opportunity This is more than just a job—it’s the chance to start a long-term career with impact. You’ll be working with families and members who have already expressed interest in learning more about their benefit options. Your role is to guide them through the process, answer their questions, and help them make informed decisions. What You’ll Do Conduct virtual consultations with members via phone or video call Explain benefit programs in a clear, simple, and professional manner Provide ongoing support, follow-up, and policy reviews Ensure accurate documentation and compliance throughout the process Build trusted relationships with clients and their families What We Offer Weekly pay with performance bonuses (average first-year earnings ~$55K) Career growth opportunities with clear advancement into leadership roles Remote-first flexibility to work from the comfort of your home Comprehensive training & mentorship to set you up for success Recognition through bonuses, travel incentives, and performance rewards What We’re Looking For Strong communication skills (verbal and written) Comfortable with technology (Zoom, online documentation, etc.) Motivated, coachable, and eager to grow into leadership roles Ability to work independently in a remote environment High school diploma or equivalent (post-secondary an asset) Must be legally eligible to work in Canada/US