Customer Service Representative at Sales Match

Job Title: Remote Customer Service Representative
Hourly Pay: $22 - $28/hour

Summary:

We are looking for dependable and friendly Customer Service Representatives to join our team remotely. In this role, you'll help customers by answering their questions, resolving basic issues, and guiding them through account or order-related tasks. If you enjoy helping others, are comfortable using a computer, and want a stable work-from-home job, this is a great opportunity to grow your customer service skills in a supportive and flexible environment.

Job Responsibilities:

• Respond to customer inquiries via phone, email, or chat with professionalism and care
• Assist customers with account issues, order status, product questions, or general support
• Use internal tools and systems to enter information and retrieve answers
• Follow step-by-step training, company procedures, and scripts to ensure accuracy
• Stay calm and positive in all interactions, even when handling concerns or complaints
• Collaborate with team members and supervisors to improve the customer experience

Qualifications:

• Strong verbal and written communication skills

• Organized, self-motivated, and dependable

• Comfortable working independently and handling multiple tasks

• Basic computer skills (familiarity with browsers, email, and data entry)

• Customer service, retail, or hospitality experience is a plus but not required

Perks & Benefits:

• Competitive hourly pay: $22 - $28 based on experience

• 100% remote work with flexible scheduling options

• Paid virtual training to help you succeed from day one

• Friendly and helpful management team

• Opportunities to grow into advanced customer service or team lead roles