Customer Service Representative - State Farm Agent Team Member at Marcus Brown - State Farm Agent

Benefits:

• Remote work after 6 months
• Base pay plus Commission
• Bonus based on performance
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Marcus Brown - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• MUST be Property/Casualty Licensed.
• MUST be Bilingual (Spanish speaking).
• Minimum of 1 year of State Farm Experience Required.

OUR COMMITMENT TO YOU
We understand your time is valuable. It is our commitment to review all applications and respond within 72 hours.

A MESSAGE FROM MARCUS BROWN

I may consider myself a certified Californian now, but Im a proud Midwesterner at heart, originally from Bloomington-Normal, IL. After graduating from Frederick High School in Maryland and attending both Illinois State and Eastern Illinois Universities, I began building my career and my life here.

Im a proud father of two adult sons, Kyle and Brandon, and a proud member of Kappa Alpha Psi Fraternity, Inc. Outside of the office, you can usually find me around cars, in the gym, in the air as an aviation enthusiast, or planning my next travel adventure. Leading my talented agency team and serving our customers is a privilege, and Im excited to welcome someone new whos ready to grow, succeed, and make an impact alongside us.