Customer Service Representative - State Farm Agent Team Member at Vicky Chen - State Farm Agent

Benefits:

• Bonus based on performance
• Flexible schedule
• Free food & snacks
• Free uniforms
• Signing bonus
• Training & development

About Us:
We are a trusted State Farm agency committed to providing exceptional insurance services and support to our diverse community. We value integrity, professionalism, and personalized customer care.

Position Overview:
We are seeking a friendly and detail-oriented Customer Service Representative who is fluent in both Mandarin and English to join our team on a part-time basis. The ideal candidate will assist Mandarin-speaking clients with inquiries, policy information, and claims support, ensuring a positive customer experience aligned with State Farms standards.

Key Responsibilities:

• Provide excellent customer service to Mandarin-speaking clients via phone, email, and in-person interactions.
• Assist customers with policy questions, billing inquiries, claims processing, and appointment scheduling.
• Accurately document customer interactions and update client information in the agency management system.
• Collaborate with agents and other team members to resolve customer issues promptly.
• Promote State Farm products and services when appropriate.
• Maintain knowledge of insurance products, agency procedures, and compliance requirements.

Qualifications:

• Fluency in Mandarin and English (verbal and written) is required.
• Previous customer service experience preferred, ideally in insurance or financial services.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient with computers and basic software applications.
• Positive attitude and commitment to providing outstanding customer service.

What We Offer:

• Flexible part-time schedule.
• Training and support in a professional environment.
• Opportunity to work with a supportive team.

How to Apply:
Please submit your resume and a brief cover letter to [contact email/address] with the subject line Part-Time Mandarin Customer Service Representative.