Customer Service Representative/Inside Sales - B2B at Custom Fabricating & Supplies

Are you great on the phone and love helping customers? Custom Fabricating & Supplies (CFS) is looking for a Customer Service / Inside Sales Representative to help generate new business leads while providing top-notch support to our customers. You'll play a key role in growing our business-making about 10 outbound cold calls per day, following up on warm leads, and ensuring every customer interaction is handled with professionalism and care. This is not a closing sales role-you'll focus on identifying opportunities and connecting prospects with our outside sales team.

• Research and call potential customers (about 10 calls per day) to generate quality sales leads

• Schedule appointments and pass qualified leads to outside sales

• Follow up on inbound inquiries and nurture relationships

• Provide quotes, process orders, and answer product questions

• Identify opportunities to introduce additional CFS products or solutions

• Deliver excellent customer service and build long-term relationships

• 1+ years of customer service, inside sales, or B2B lead generation experience preferred

• Comfortable making outbound calls and starting conversations

• Strong organizational skills for tracking leads and follow-ups

• Proficiency with Microsoft Office and CRM/ERP systems

• Positive, team-oriented attitude and strong communication skills

• Local roots, national impact – Serving manufacturers nationwide from our Franklin location

• Friendly, team-first culture – Supportive coworkers and a collaborative environment

• Growth opportunities – Be part of a stable, growing company that rewards initiative

• Customer-focused innovation – Work for a company that values relationships, service, and creative problem-solving

➡️ Apply today and help us connect with new customers-right here in Franklin!