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Customer Service Respresentative ( CSR ) at RF Plumbing Company LLC
RF Plumbing Company LLC
Torrance, California
Administration
Posted 0 days ago
Job Description
Job Description
Job Description
Job Summary
Are you a people person who enjoys helping others and keeping things running smoothly? Join our growing plumbing team as a Customer Service Representative!
Responsibilities and Duties
- Answer customer calls and emails with a friendly, professional attitude
- Schedule plumbing appointments and dispatch technicians efficiently
- Provide updates and support to customers throughout the service process
- Maintain accurate records of customer interactions and job details
- Assist with billing, estimates, and general office coordination
- Perform Happy Calls
Qualifications and Skills
- Excellent communication and organizational skills
- Positive attitude and problem-solving mindset
- Ability to multitask in a fast-paced environment
- Prior customer service experience (home services or trades preferred)
- Basic computer skills (experience with scheduling software is a plus!)
Company Benefits and Perks
As a customer service representative for our family-owned and operated plumbing service company, you will have the unique opportunity to make a tangible difference in people’s lives. You will be the primary point of contact for our customers, assisting them through what is often a stressful situation for most. With a dynamic team and a fast-paced environment, you will have the chance to develop your problem-solving skills, gain a deeper understanding of plumbing services, and advance within the company. Our office fosters a sense of family, where collaboration and camaraderie thrive. Additionally, you will enjoy our spacious office with a kitchenette, microwave, and coffee machine. Based in Torrance, California, near a major shopping center, restaurants, and mall, you will be part of a vibrant community that is always in need of reliable plumbing services.
- Competitive pay and benefits
- Supportive team environment
- Opportunities for growth and advancement
- Be part of a trusted local company that takes pride in quality service
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