Customer Services at i360 Property Management

Job Qualifications

• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Follows through on commitments.
• Adaptability Manages competing demands.
• Ethics Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, and upholds organizational values.
• Positive, upbeat person who will be our first point of contact with our customers
• Able to work independently as well as support your department
• Reliable: Consistent and trustworthy who can be counted on to follow through on their responsibilities.
• Must have a valid drivers license
• Bilingual- Must be fluent in English and Spanish-Required

Job Description

• Promptly and respectfully greet customers, vendors, and owners, providing excellent customer service.
• Assist customers with a variety of service needs: taking payments, filling out rent rebates, responding to rental references within two business days.
• Responsible for auto enrolling our tenants onto the Tenant Portal. Educating the tenants of the benefits of enrolling on our Tenant Portal and giving them the information needed to gain access. In addition, encourage tenants to utilize the portal for communicating with our office and setting up auto payment to avoid paying rent late.
• Schedule showings for agents at a minimum of two business days prior to a showing. Provide the requesting agent a scheduling confirmation within 24 hours of receiving the request.
• Maintain and control the release of tenant and owner information to authorized persons only.
• Attempt to answer all inbound calls prior to going to voicemail. Answer and route inbound telephone calls to correct departments and retrieve all messages daily. Mailbox must be cleared of all messages throughout the day and must be checked for the final time at 4:30pm.
• Process and scan all leases and owner contracts within 48 hours of receipt.
• Intake and process rental payments. Post and deposit all HUD payments by the 5th of every month.
• Maintain a neat and orderly work area and keep all waiting areas clear of debris.
• All deposited and undeposited funds MUST be secured in the office safe if not taken to the bank by the end of the day.
• Process new leases, and daily deposit all security deposits received. Security deposits must be sent to the bank within 24 hours of receiving them. Cash must not be held at an employees desk for any reason.
• Provide administrative support to HR and other departments.
• If you are not able to promptly complete an assigned task or duty, it is your responsibility to collaborate with fellow teammates to ensure the work is completed. If with collaboration you are not able to complete your task, you are to immediately notify your direct supervisor.

• Other duties as assigned