Customer Services Specialist II at InsideHigherEd

Description
Customer Services Specialist II

University Advisement Center

Georgia State University

The University Advisement Center is looking to hire a Customer Service Specialist II to staff the front desk operations at our Clarkston campus. 

WHAT MAKES The University Advisement Center A GREAT PLACE?

·     Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

·     A knowledge-sharing organization that works collaboratively with diverse partners.

·     Professional development opportunity and mentorship

·     A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

Provide information about departmental policies, procedures, and regulations to students, faculty, staff, and the general public who may come to the office. 

Coordinate phone traffic for the office

Supervise student assistants

Schedule appointments for staff

Coordinate the petition process to include data tracking

Inventory and order office supplies as necessary

Take minutes at staff meetings

Coordinate use of office conference rooms

Coordinate morning and afternoon mail and faxes; send out to designated mailboxes

Create monthly reports to include monthly traffic to office, petitions, phone, and academic forms

Assist with any special projects

These positions are integral to these offices running smoothly.  It is expected that the successful candidate will open and close the office each day. 

Qualifications

Minimum Hiring Qualifications:
High school diploma or GED and two years of customer service, administrative or office experience; or a combination of education and related experience.

College/Business Unit
Open until filled

College/Business Unit: Enrollment Management
Location: Decatur Campus
Job Posting: 11/12/25, 8:58:46 AM