Customer Success Associate at VirtualVocations

A company is looking for a Customer Success Associate to support and nurture customer relationships with a focus on product adoption, satisfaction, and retention.Key ResponsibilitiesAssist in building and maintaining customer relationships, focusing on product adoption, satisfaction, and retentionProvide basic technical and product support to help customers maximize value, including managing escalations when necessaryHelp navigate the contract renewal process and keep stakeholders informed on status updatesRequired Qualifications0-2 years of professional experience; Customer Success or Account Management experience is a plusStrong organizational skills with an ability to manage data and track progress effectivelySome experience in customer-facing roles is preferredAbility to prioritize tasks and manage multiple customer feedback points in a fast-paced environmentFlexibility and adaptability to work in changing situations