Customer Success Director at VirtualVocations

A company is looking for a Director of Customer Success.Key ResponsibilitiesDefine and execute the vision and strategy for Customer Success, overseeing various functions such as Implementation and OnboardingManage account setup processes and ensure accurate execution through offshore teamsEstablish metrics and playbooks to enhance customer retention and growth while translating insights into actionable initiativesRequired Qualifications8+ years of Customer Success experience, with at least 3+ years in a leadership role within B2B SaaSProven track record in scaling Customer Success organizations in early-stage to growth-stage startupsStrong operational background with experience in building scalable systems and processesExceptional cross-functional collaboration skills, particularly with Product, Sales, and MarketingAnalytical mindset with the ability to translate data into strategic decisions