Customer Support Project Manager at Leonardo Helicopters
Job Description
Summary:
Manage selected AgustaWestland Customer fleets in the American market, particularly domestic (USA).
Essential Duties and Responsibilities:
Coordinate interdepartmental activities across the following disciplines:
* Service Engineering, Materials, Training, "on site" Maintenance Service, Program Management, Contract Management, in support of customer requirements.
* The objective is to develop, achieve and guarantee an efficient and effective after sale support capable to sustain Customer operations.
* Manage the Entry-Into-Service phase of new delivered fleets, coordinating with the Customer the preparation of all the logistic support activities.
* Manage the In Service activities of each assigned Customer fleet, ensuring that all objectives are achieved effectively in accordance with contractual commitments and Customer operational requirements.
* Communication with the Customer, on a routine base, on the main Customer Support issues, working together with all the Customer Support departments
* Coordinate regular program review meetings/operators conference with Customers
* Develop and manage Continuous Satisfaction/Improvements plans to ensure customer satisfaction
* Establish and monitor Customer Support performance matrix for each assigned Customer
* Develop with AW Customer Support in Italy an effective and Integrated Customer Service network
Qualifications for Position:
Education
* BS in Aerospace Engineering or Logistic Engineering
Experience
* Three years in a similar role in the aviation sector and preferably in the helicopter industry.
Competencies & Attributes
* Strong understanding of aviation technology
* Strong written and oral communication skills.
* Strong pc skills.
* Intercultural awareness, ability to create and maintain relations
* Able to work under pressure and meet customer deadlines
* Well-organized and adaptable with a flexible approach.
* Able to handle critical and emergency situation involving customers
* A knowledge of Italian is a strong plus
* A knowledge of logistic process and SAP functions in a plus
Resume Suggestions
Highlight relevant experience and skills that match the job requirements to demonstrate your qualifications.
Quantify your achievements with specific metrics and results whenever possible to show impact.
Emphasize your proficiency in relevant technologies and tools mentioned in the job description.
Showcase your communication and collaboration skills through examples of successful projects and teamwork.