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Customer Support Specialist at VirtualVocations
VirtualVocations
Columbus, Ohio
Administration
Posted 0 days ago
Job Description
A company is looking for a Customer Support Specialist II to provide advanced support and optimize customer experience.Key ResponsibilitiesManage and triage escalated support cases from Tier 1 through various channelsDeliver a consultative support experience while gathering customer feedback for improvementCollaborate with internal teams to ensure effective communication and maintain documentationRequired Qualifications3+ years of experience in customer success, account management, or a related field, preferably in a SaaS or technology companyHigh School Diploma or GED required; Associate's or Bachelor's degree in a relevant field is a plusTechnical aptitude and willingness to learn new software and systemsAbility to manage multiple accounts and projects simultaneously in a fast-paced environmentStrong interpersonal skills to build rapport and trust with customers
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