Customer Support Specialist at Option Funding, Inc.
Job Description
Job Description
Option Funding, Inc. is a leading financial services provider dedicated to delivering innovative funding solutions to our clients. We pride ourselves on exceptional customer service and a commitment to helping businesses achieve their financial goals.
We are seeking a dedicated and customer-focused Support Specialist to join our team. The ideal candidate will assist clients remotely with inquiries, provide solutions to their problems, and ensure a positive experience with our services. This role involves handling customer communications via phone, email, and chat, and collaborating with other departments to resolve issues efficiently.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about our funding products and services.
- Assist clients in troubleshooting issues and resolving concerns.
- Document customer interactions and update account information accurately.
- Collaborate with sales, technical, and operational teams to ensure customer satisfaction.
- Follow up with clients to ensure their issues are resolved and they are satisfied with our service.
- Identify opportunities to improve customer experience and suggest process improvements.
Requirements
- Proven experience in customer support, client services, or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and patience.
- Ability to work independently and as part of a team.
- Familiarity with financial services or funding solutions is a plus.
- Proficiency in CRM software and MS Office Suite.
Benefits
- Competitive Salary Packages
- Flexible Work Arrangements (Remote or Onsite options)
- Health, Dental, and Vision Insurance
- Paid Time Off (PTO) and Holidays
- Career Development and Training Opportunities
- Performance Bonuses or Incentives
- Retirement Plan Options (such as 401(k))
- Employee Assistance Programs
- Paid Parental Leave (if applicable)
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