Customer Support Team Lead at VirtualVocations

A company is looking for a Customer Support Team Lead to coach and inspire a team dedicated to providing exceptional support to healthcare practitioners.Key ResponsibilitiesLead and develop a team of customer support representatives, focusing on coaching and growth opportunitiesConduct quality reviews and use support metrics to drive continuous improvement and team performanceManage customer escalations and provide real-time support while fostering open communication within the teamRequired Qualifications2 - 5 years of leadership experience in a high-touch customer service environmentProven ability to motivate and develop team members while maintaining accountabilityStrong ownership and initiative in driving outcomes for the team and customersExperience using data to inform decisions and guide improvementsFamiliarity with leading remote or distributed teams and building connection across distances