Dental Front Desk/ Treatment Coordinator at Man Dental West Covina

Location: West Covina

Do you enjoy helping others and creating a welcoming experience? Our dental office is looking for a Front Desk / Treatment Coordinator to join our team. This role is the first point of contact for our patients and plays a key part in ensuring their visit runs smoothly. From checking patients in and out, handling billing, and verifying insurance, to discussing treatment plans, you'll help our patients feel informed and cared for.

If you're organized, friendly, and love working with people, we'd love to meet you!

• Customer Service: Greet patients and visitors with a warm, welcoming attitude

• Scheduling: Book, confirm, and re-book appointments

• Check-In/Check-Out: Ensure smooth patient flow by handling arrivals and departures

• Patient Records: Maintain accurate and confidential patient information

• Payments & Billing: Collect payments, post transactions, and assist with billing inquiries

• Insurance: Verify dental insurance (PPO/Medical), update records, and explain coverage to patients

• Treatment Coordination: Present treatment plans, explain the importance of procedures, and review financial options with patients

• Administrative Tasks: Answer phones, handle mail and deliveries, data entry, filing, and other front desk support

• Bilingual in Mandarin and English preferred

• High school diploma, G.E.D., or equivalent required

• Strong computer skills; knowledge of Microsoft Office and dental software a plus

• 1+ year of experience in a dental front office, medical front desk, or customer service role preferred

• Sales or case presentation experience preferred (comfortable discussing treatment options and financials with patients)

• Excellent communication, organizational, and multitasking skills

• Ability to handle phone calls and occasional high-pressure situations with professionalism

At Man Dental, we're committed to providing excellent care in a positive and welcoming environment. Our team values growth, teamwork, and making every patient feel comfortable and informed.

If you're ready to join a supportive team and grow in your dental career, please send your resume today.