Dental Front Office Receptionist in Upland at Empower Dental Group

Benefits:

• Performance Based Incentives
• Company Paid Holidays
• 40 hours paid sick days annually
• 401(k)
• Competitive salary
• Paid time off

We are a dynamic and rapidly expanding Dental Support Organization (DSO) led by passionate dentists and entrepreneurs. With 7 practices across Southern California, we are committed to building a patient-centered, team-driven culture that transforms the dental experience. As we scale, we're looking for a creative, resourceful, and driven Content Creator to help us share our story, strengthen our brand, and engage our growing network of patients and team members.

The Dental Office Receptionist oversees appointment scheduling, manages patient communications, verifies insurance, collects payments, and supports clinical staff by maintaining an optimized daily schedule. This position is vital to patient satisfaction and the overall productivity of the practice. The receptionist is the face of the officeanswering phones, greeting patients, updating records, and being the first and last point of contact during each visit.

Required Qualifications

• High School Diploma or equivalent required
• 2+ years of experience working at a dental front desk is a must
• Knowledge and experience with dental treatment plans, PPO & Medical insurance requirements
• Strong background in customer service
• Insurance verification (full PPO breakdown and ability to give accurate insurance estimates, medical authorizations & pre-authorizations)
• Ability to multitask front office duties including answering phones, scheduling, check-in/out, and verification
• Strong communication skills to present and explain treatment plans and financial options to patients
• Experience with Dental Software (Open Dental and Practice by Numbers)
• Working knowledge of dental procedures and terminology
• Bilingual (Either Spanish/Armenian)

Job Responsibilities

• Greet all patients warmly and professionally; update patient information and insurance data as needed
• Answer all incoming calls as the first responder; direct calls or take accurate messages as appropriate
• Register new patients, explain office policies, and provide necessary forms (welcome letter, information sheets, etc.)
• Schedule, confirm, and follow up on all patient appointments; maintain productive and efficient schedules for doctors and hygienists
• Review and prepare patient records for daily appointments, including noting outstanding treatment needs
• Ensure lab cases are received before scheduled appointments
• Check voicemails before the morning huddle; update the team on changes
• Monitor and manage the daily schedule to reduce gaps or delays in patient flow
• Maintain a short-call list and fill last-minute cancellations promptly
• Call any patients who are late and inform clinical staff accordingly
• Determine and communicate any continuing care needs before patients leave
• Note chronic cancellations or no-shows in patient records to aid in future scheduling decisions
• Present treatment plans to patients and make financial arrangements when needed
• Confirm patient appointments 48 hours in advance via phone, text, or email
• Check patient balances and collect co-pays and fees at time of service
• Verify insurance benefits for all new patients and update existing patients insurance records
• Text or email welcome packages to all new patients before their first visit
• Keep patients informed about delays or waiting times
• Maintain a clean and organized reception and file area
• Comply with all HIPAA, OSHA, and infection control standards
• Support community outreach efforts, such as local events, sponsorships, or health fairs
• Track marketing responses from campaigns and report results to management
• Post or coordinate social media updates in line with office guidelines

*The absence of specific duties in this description does not exclude them from the role if they are similar, related, or logically associated with the position. Additional responsibilities may be assigned or requested by management or executive leadership as needed.*

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law