Dental Receptionist at NORTHERN COUNTIES HEALTH CARE INC

Job Summary:

Dental Receptionists greet patients, manage appointments, help maintain patient records, all while providing excellent customer service and contributing to a positive patient experience. They are the first point of contact for patients and play an important role in the smooth operation of the dental clinic.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Essential Job Functions/Responsibilities:

Reception

• Receive patients in a courteous and friendly manner; answer questions
• regarding the health center’s dental program and services.
• Answer incoming phone calls, perform initial triage, and forward calls to
• the appropriate staff member; take messages as appropriate.
• Coordinate the processing of patients with members of the dental staff.

Appointment Scheduling

• Responsible for sending out New Patient Packets to patients.
• Schedule patient appointments as per health center scheduling policies
• and procedures.
• Assist patients and dental staff in the scheduling of referral appointments.
• Notification letters to patients you have not shown for scheduled appointments.

Clerical

• Register patients and update computerized registration information as necessary.
• Prepare dental records for new patients; update records for return patients.
• Process requests for dental records to and from other offices.
• May perform some typing and photocopying as necessary.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Position Qualifications:

• High School diploma or GED.
• Experience as a receptionist preferred, especially in a dental or healthcare setting.
• One year of experience in a dental practice setting (preferred).
• Ability to communicate effectively with patients of all ages.
• Proficient in computer skills, including EMR, email, spreadsheets, and document processing (preferred).
• Must maintain a high level of confidentiality.
• Physically able to assist patients, stand/walk for long periods, lift up to 25 lbs.
• Must conduct oneself ethically and report any possible violations.