Dental Receptionist/Treatment/Insurance Coordinator at My Harmony Smiles

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off

Benefits/Perks

• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation

Job Summary
We're seeking a highly organized and dedicated Dental Receptionist and Treatment/Insurance Coordinator to join our dynamic team.
As the first point of contact for patients, you'll play a vital role in ensuring seamless operations and delivering exceptional patient experiences.

Responsibilities:
- Provide warm and welcoming check-in and check-out experiences for patients
- Efficiently schedule appointments and manage the dental calendar
- Handle phone inquiries with professionalism and poise
- Maintain accurate and compliant patient records
- Verify and bill insurance claims with precision
- Coordinate with dental staff to ensure smooth patient flow and communication

Requirements:
-Must have Dental Terminology & Dentrix & Dentrix Ascend software knowledge
- Proficiency in office administration, preferably in a medical or dental setting
- Familiarity with dental billing processes and insurance verification
- Excellent phone etiquette and strong knowledge of phone systems
- Experience in a hospital or clinic environment is a plus
- Exceptional patient service skills, demonstrating empathy and professionalism
- Ability to multitask efficiently while maintaining attention to detail
- Knowledge of Dentrix, Dentrix Ascend, Practice Works software is an asset

What We Offer:
- A supportive environment dedicated to quality care
- Opportunities to contribute significantly to the overall patient experience
- A dynamic and collaborative team environment

If you're a motivated and patient-focused individual, we encourage you to apply!
Responsibilities

• Perform clerical, administrative, and secretarial responsibilities
• Coordinate staff activities to ensure maximum efficiency
• Maintain a safe and secure working environment
• Design and implement filing systems
• Ensure filing systems are maintained and current
• Establish and monitor procedures for record-keeping
• Ensure security, integrity, and confidentiality of data
• Oversee adherence to office policies and procedures
• Analyze and monitor internal processes
• Implement procedural and policy changes to improve operational efficiency
• Prepare operational reports and schedules to ensure efficiency
• Coordinate schedules, appointments, and bookings
• Monitor and maintain office supplies inventory
• Review and approve office supply acquisitions
• Insurance verification & billing experience
• Treatment coordinator

Qualifications

• Excellent planning and organizational skills with strong attention to detail
• Must have the ability to multitask and prioritize
• Ability to prioritize multiple projects and adjust workload accordingly; time management critical
• Must possess the ability to delegate authority and responsibility
• Ability to maintain a high level of confidentiality
• Ability to act and operate independently to accomplish objectives and the ability to work within a team
• Exceptional problem-solving, analysis, and assessment with the ability to make good business decisions
• Excellent communication and interpersonal skills with the ability to foster effective working relationships
• High level of professionalism
• Highest level of integrity
• Treatment coordinator
• Insurance verification & billing experience required
• Experience and knowledge on the dental software Dentrix, Dentrix Ascend, Practice works required