Design & Customer Service Advisor (Home Improvement Showroom) at Entry Systems Garage Doors & Gates
Job Description
Job Description
Design & Customer Service Advisor (Home Improvement Showroom)
Entry Systems, a trusted family-owned garage door and gate company serving Orange County since 1972, is hiring a Design & Customer Service Advisor to join our Laguna Hills office.
If you enjoy creating great customer experiences, love design details, and want to work for a stable, local company with a strong reputation, this role is for you.
Pay & Benefits:
- $22–$25/hr DOE + commission after 90 days
- Full-time, Monday–Friday, 8:00 am–5:00 pm (no nights or weekends)
- Health insurance, retirement plan, paid vacation, holidays, and sick pay
What You’ll Do:
- Serve as the first point of contact for garage door sales and design inquiries.
- Guide customers through styles, colors, and feature options to help them design the perfect door.
- Prepare and follow up on estimates to move projects from interest to installation.
- Welcome showroom visitors (5–10 per week) and create a professional, friendly experience.
- Answer multi-line phones, schedule service appointments, and process payments.
- Maintain accurate customer records and notes in our system.
- Stay current on product knowledge and design trends (training provided).
Career Growth:
This role is a great fit for someone who loves connecting with customers and has an eye for design. It’s a stepping stone toward showroom design advising, sales, or management within our growing company.
About Entry Systems:
We’re an Orange County family business founded in 1972, known for integrity, professionalism, and craftsmanship.
Our mission: To bring peace of mind to our community through the services we provide with our certified technicians.
Required:
- 5+ years of customer service, office, or inside sales experience
- Excellent phone and interpersonal communication skills
- Professional, polished presence in person and on the phone
- Organized and detail-oriented with strong data-entry accuracy
- Comfortable working in a fast-paced, professional environment
Preferred (Nice-to-Have):
- Experience in a showroom, design, or home improvement sales setting
- Familiarity with preparing quotes, estimates, or proposals
- Knowledge of garage doors, gates, or home design industries (a plus but not required)
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