Desktop Support Technician at TEKsystems

*Overview:*
We are seeking a hands-on and customer-focused Desktop Support Technician to provide technical support across a dynamic environment, with a focus on software, hardware, and peripheral troubleshooting. The ideal candidate will have experience supporting end users in a hospital or enterprise setting, with strong skills in Windows systems, peripheral devices, and ticketing platforms.
*Key Responsibilities:*
* Respond to and resolve software-related incidents, including break/fix issues across various applications and systems.
* Perform IMAC (Install, Move, Add, Change) tasks such as software installations, hardware upgrades, and system refreshes.
* Provide support for a wide range of peripherals including paper and ID card scanners, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers.
* Deliver deskside support for Windows 10 devices and Microsoft Office applications.
* Utilize remote support tools such as LogMeIn to troubleshoot and resolve user issues.
* Maintain and manage tickets through the ServiceNow ITSM platform, ensuring timely resolution and documentation.
* Provide walk-up support at staffed tech bar locations, offering immediate assistance to end users.
* Apply basic Active Directory knowledge for user account management and troubleshooting.
* Collaborate with other IT teams to escalate and resolve complex technical issues.
* Maintain accurate records of support activities and contribute to knowledge base documentation.
*Required Skills & Qualifications:*
* Experience supporting Windows 10 environments and Microsoft Office Suite.
* Familiarity with Active Directory for basic user and group management.
* Hands-on experience with a variety of peripheral devices and their configurations.
* Strong troubleshooting skills for both hardware and software issues.
* Excellent customer service and verbal communication skills.
* Ability to work independently and in a team-oriented environment.
* Experience with remote support tools such as LogMeIn.
*Preferred Qualifications:*
* Prior experience providing deskside support in a hospital or clinical environment.
* Experience using ServiceNow for ticketing and incident management.
* Familiarity with tech walk-up bar support models.
*Job Type & Location*
This is a Contract position based out of Leonardtown, MD.
*Pay and Benefits*
The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Leonardtown,MD.
*Application Deadline*
This position is anticipated to close on Nov 22, 2025.
h4>About TEKsystems:


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.