Design and lead execution of strategic plans to streamline operations, reduce claim turnaround time, meet accuracy requirements and improve first-pass adjudication rates.
Ensure all claims are processed in accordance with member benefits, provider contracts, regulatory requirements, and internal policies.
Drive operational quality programs, ensure we are adhering to industry standards and best practices, and support internal and external audits.
Partner with IT department and external service providers to enhance claims platforms and integrate automation, AI, and data analytics tools where applicable.
Ensure cost containment through fraud prevention, coordination of benefits (COB), subrogation, and provider contract enforcement.
Encourage a culture of continuous improvement, from the proper documentation of current state processes to proposing new solutions consistent with the future state.
Work with production leadership and business areas to develop relevant, timely, and effective training related to organizational changes and quality issues.
Performs all other miscellaneous responsibilities and duties as assigned or directed.
Support relationship(s) with service providers as applicable.

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Director, Claims Operations at HMSA

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