Director of Conference Services at Goodwin Recruiting

Join a world-class luxury resort where elegance meets adventure. Lead a high-performing team delivering exceptional conference experiences in a Forbes-rated destination.

• Competitive salary plus bonus eligibility tied to departmental and individual goals
• Comprehensive 401(k), medical, dental, vision, and disability coverage
• Paid vacation, holidays, and personal hours, plus educational assistance programs
• Up to 40% off resort retail, spa, activities, and food & beverage, along with discounted meals and on-site dry-cleaning services

• College degree with 3–5 years of luxury hotel conference services or catering management experience
• Excellent verbal, written, and non-verbal communication skills
• Proficiency in Microsoft Office, Delphi, Outlook, Social Tables, and related systems
• Flexibility to work evenings, weekends, and holidays; ability to lift/push/pull/carry up to 30 lbs

• Lead and oversee all conference services, including group resumes/BEOs and pre/post-event planning
• Manage and develop the Event Concierge team, including scheduling, training, and performance reviews
• Ensure exceptional guest experiences, achieving high satisfaction scores and seamless event execution
• Drive revenue and operational excellence through upselling and strict adherence to departmental SOPs

• Proven leadership of an Event Concierge or similar service team
• Strong track record managing complex, multi-day conference events
• Experience working with high-profile clients and maintaining luxury brand standards
• Demonstrated success in revenue growth through upselling and creative service solutions