Director of Customer Success at MVT Holdings

pMesilla Valley Transportation (MVT) is searching for a strongDirector of Customer Success/strong to join our leadership team in strongEl Paso, TX/strong. This role reports directly to the VP of US Operations and is open to candidates relocating into El Paso, TX./ppThis isnt just about customer service its about shaping a culture of excellence that wins strongCarrier of the Year awards/strong, drives account growth, and leads the industry in customer experience./ppstrongWhat Youll Do:/strong/pulliLead and mentor a high-performing team of 25+ across service, management, and director levels/liliBuild strategies that grow high-potential accounts and strengthen mature ones/liliDrive automation, process improvements, and KPI development across the organization/liliPartner with Sales, Brokerage, IT, and Dedicated Ops to create seamless customer success solutions/li/ulpstrongWhat Were Looking For:/strong/pulli5-7 (Five to Seven) years or more experience in Transportation with a strong focus in Customer Success, as well as 3 years of proven leadership in transportation customer success/liliBachelors degree in relevant field/liliTrack record of earning strongCarrier of the Year/strong recognition/liliExtensive experience in performance management on teams with at least 25 associates/employees/liliStrategic mindset with long-term planning experience/liliHands-on expertise in systems like AS/400, McLeod, or Manhattan/liliA leader who thrives on collaboration, innovation, and results/li/ulpMesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late 80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada./ppToday, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders./ppstrongWhere family, careers, and success come together!/strong/p Pay Range: - , General Benefits: