Director of Network Operations at InsideHigherEd

About SUNY Schenectady County Community College:

SUNY Schenectady County Community College (SUNY Schenectady) is one of the State University of New York's finest two-year colleges located in upstate New York's vibrant and growing Capital Region, with easy access to Boston, NYC, the Adirondack and Catskill Mountains, Montreal and scenic Hudson Valley, all of which are just a few hours away. SUNY Schenectady is a premier college that provides quality, comprehensive education for transfer, career, training, and workforce development in a student-centered environment, serving students from a wide range of backgrounds. The College offers more than 50 transfer and career programs in science, aviation, culinary, music, and liberal arts, and serves more than 5,000 students. We take pride in being an urban campus with a small town feel.

Job Description:

SUNY Schenectady is seeking an experienced and dynamic individual to join our team as the Director of Network Operations. Under the general direction of the Chief Information Officer (CIO), the Director of Network Operations will provide strategic leadership and oversee the college's IT infrastructure, systems, and user support services. You will be responsible for managing a team of skilled IT professionals and ensuring the efficient and reliable operation of all technology resources. This includes project planning, budgeting, vendor relations, and personnel management.

Supervisory Responsibilities:
Supervisory responsibilities required in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training; planning and assigning projects/tasks; and appraising performance.

Responsibilities:

• Working with the CIO, lead and supervise a team of IT professionals in the delivery of reliable and effective IT services to the college community.
• Manages efficient Network and Help Desk operations, processes to include training, hiring, managing, and motivating Network Operations personnel.
• Oversee the management and maintenance of the college's hardware, software, and networking infrastructure and endpoint devices, ensuring high availability and security.
• Advance the use of telephony services using VoIP technologies.
• Develop and implement strategic plans to optimize the college's IT infrastructure and systems, ensuring alignment with institutional goals.
• Establish and enforce IT policies, standards, and procedures to ensure compliance, security, and efficient operations.
• Manage and ensure that project goals are accomplished and aligned with the operational and educational mission of the College.
• Collaborate with various stakeholders to assess technology needs, identify opportunities for improvement, and implement innovative solutions.
• Provide leadership and guidance in disaster recovery planning, business continuity, cybersecurity initiatives, and actively participates in the IT change management process.
• Ensures applications and services are accessible to persons with disabilities to the extent required by law, including the management of new or modified content.
• Manage vendor relationships and contracts, negotiating terms and ensuring cost-effective solutions.
• Stay up-to-date with emerging technologies and industry trends, evaluating their potential benefits and recommending their adoption when appropriate.
• Foster a culture of customer service excellence, ensuring timely and effective resolution of IT-related issues and requests.
• Performs other duties as assigned.

Requirements:

Minimum Qualifications:

• Bachelor's degree in information technology or related management field.
• Minimum of five years of experience in IT operations management, preferably in an educational or institutional setting.
• Strong knowledge of IT infrastructure, systems, and best practices, including hardware, software, networking, and cybersecurity.
• Experience with managing technology contracts
• Demonstrated leadership skills with the ability to motivate and manage a team effectively.
• Excellent problem-solving and decision-making abilities, with a strategic mindset.
• Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Knowledge of regulatory compliance requirements in the education sector (e.g., FERPA, HIPAA) is a plus.
• Familiar with telecommunications management.
• Be data driven and detail oriented.

Preferred Qualifications:

• Experience in higher education preferred.
• Knowledge of ITIL (Information Technology Infrastructure Library) practices.

Special Information:

• VISA sponsorship is not available for this position
• Offers of employment will be conditional based on the successful completion of a background check and verification of official college transcripts and/or certifications.

Additional Information:

Salary: $78,000

Comprehensive Benefits Package:

As a full-time team member, you will have access to a competitive benefits package designed to support your health, financial security, professional growth, and work-life balance:

• Comprehensive Health Coverage - Medical, dental, and vision plans to ensure the well-being of you and your family.
• Flexible Retirement Plans - Options to select the retirement system that best aligns with your goals, plus access to a deferred compensation plan to enhance your long-term savings.
• Professional Growth & Development - Opportunities for continuous learning and career advancement through a variety of professional development programs.
• Family-Friendly Support - Access to on-site childcare providers (subject to availability) to help ease the demands of balancing work and family life.
• Wellness Initiatives - Discounted YMCA memberships and participation in wellness events to promote physical and mental health.
• Additional Employee Perks - A range of exclusive discounts and benefits designed to enrich both your personal and professional life.

Application Instructions:

Applications Due By: Applications accepted until position is filled.

If you need a disability-related accommodation to apply to this position, please contact the Human Resources Office at (518) 381-1218 or [email protected].

Applicants must submit the following documents to be considered for this position:

• Cover letter
• Resume
• Completed SUNY Schenectady Employment Application
• References: Please provide three professional references which include name, title, and contact information

CAMPUS SAFETY REPORT
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the College's crime statistics for the past three years; and the availability regarding the College's current campus security policies. SUNY Schenectady County Community College's Annual Security Report is available here.

SUNY Schenectady is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United Stated and to complete the required employment eligibility verification form upon hire.