Director of Quality Assurance at System One

Job Title: Director of Quality Assurance Location: Lake Mary, FL Director of Quality Assurance Company Role Overview: Our New Generation Systems (NGS) Business Excellence (BE) team is responsible for driving NGS strategic initiatives in quality, process and system improvements, aligning with our long-term vision and operational priorities. We are looking for a Director of Quality Assurance to join our expanding team. This role is accountable for maintaining compliance with internal and external standards, facilitating business assurance initiatives, and partnering with our business to embed quality and process improvement principles across our organization. As a key member of our BE team, you and your team ensure every process meets the highest standards and every improvement leads to better performance, lower costs, and greater customer satisfaction. You serve as a key liaison with our internals stakeholders and promote adoption of best practices for operational performance and build a culture of customer-focused excellence. Key Responsibilities: • Demonstrates our core competencies: Action oriented, change champion, customer-focused, developing self & others, and ownership • Develop, implement, and manage quality and continuous improvement programs aligned with NGS strategy. • Implement and maintain QMS processes and tools to ensure compliance with ISO standards. • Manage and oversee compliance with internal QMS, ISO standards, and global requirements, serving as the primary contact for audits and certifications. • Build and maintain strong relationships with internal teams and stakeholders to enhance quality performance. • Identify and drive continuous improvement initiatives. • Drive Root Cause Analysis (RCA), corrective actions and lessons learned. • In collaboration with our business partners, establish and monitor quality KPIs to improve performance and reduce cost of quality. • Partner with our NGS departments to understand business needs, priorities, and challenges. • Lead and mentor your team, including performance management, skills development and workload planning. Requirements • Bachelor’s degree in engineering, or a related technical discipline required. • Minimum of 10 years’ experience in quality assurance and continuous improvement within power generation or related industrial environment. • At least 7 years’ experience in leadership or management capacity implementing and overseeing quality programs and driving business improvements. • Expertise in QMS standards (ISO-9001 or equivalent) and audit processes. • Demonstrated ability to influence at all organizational levels, drive cross-functional collaboration and manage stakeholder engagement. • Proficiency with quality and project management methodologies and tools, data analysis software, and standard business applications. • Strong experience in coaching and leading teams, performance management, and talent development • Excellent analytical, problem-solving, and strategic thinking skills • Familiarity with Lean Six Sigma principles (Green Belt or Black Belt certification preferred). • ISO Lead Auditor or Certified Quality Auditor (CQA) are a plus. • Ability to travel 20%. System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M- #LI- #DI- Ref: #223-Eng Orlando #LI-BS1 #M1