Director of Retail Operations at McGuire Moorman Lambert Hospitality HQ

At McGuire Moorman Lambert Hospitality (MML), we create experiences that bring together food, design, service, and storytelling in unforgettable ways. Led by Larry McGuire, Tom Moorman, and Liz Lambert, MML is known for its creative, character-driven approach to hospitality—rooted in quality, community, and a deep sense of place.

Since 1979, MML has built a collection of retail concepts that embody thoughtful design and authentic connection. From ByGeorge, our flagship boutique known for its curated mix of established and emerging designers, to Westside Market, a destination for fashion, vintage, books, and art—each concept reflects MML’s distinctive blend of style and hospitality. Together, our stores generate over $10 million in annual revenue and serve as integral parts of Austin’s cultural fabric.

We’re seeking a Director of Retail Operations to lead and scale MML’s retail portfolio—anchored by ByGeorge and Westside Market, with exciting new concepts on the horizon. This hands-on leadership role blends strategic vision and operational excellence across design-driven retail environments. Reporting directly to Larry McGuire, this individual will partner with MML leadership to define the company’s long-term retail strategy and bring new ideas to life while maintaining the exceptional quality and guest experience MML is known for.

Strategy & Growth

• Partner with Larry McGuire to define and execute MML’s retail vision.
  
  
• Lead growth and expansion across existing and future retail concepts.
  
  
• Identify new market opportunities and partnerships that align with MML’s philosophy.
  
  

Operations & Execution

• Oversee daily operations, ensuring consistency, profitability, and an elevated guest experience.
  
  
• Implement scalable systems, processes, and technology.
  
  
• Manage supply chain, vendor relationships, and inventory across multiple concepts.
  
  
• Establish operating standards, KPIs, and service benchmarks.
  
  

Merchandising & Partnerships

• Lead product curation and merchandising strategy with design and brand teams.
  
  
• Cultivate strong vendor and brand relationships that reflect MML’s aesthetic.
  
  
• Oversee seasonal planning, assortment, and pricing strategies.
  
  

Financial Leadership

• Own retail P&L, driving revenue growth and margin improvement.
  
  
• Develop budgets, sales forecasts, and performance metrics.
  
  
• Implement financial controls, inventory management, and loss prevention programs.
  
  

Team & Culture

• Recruit, train, and lead a high-performing retail team.
  
  
• Foster a culture of hospitality, creativity, and accountability.
  
  
• Mentor managers and staff to support professional growth and retention.
  
  

Collaboration

• Partner with MML’s hospitality, design, and development teams to integrate retail into mixed-use and hospitality projects.
  
  
• Drive experiential programming, events, and activations that blend retail, dining, art, and design.

• 10+ years of leadership in premium or luxury retail operations with multi-unit oversight.
  
  
• Proven experience launching and scaling retail concepts.
  
  
• Strong background in merchandising, supply chain, and vendor management.
  
  
• Track record of P&L ownership and measurable financial results.
  
  
• Exceptional communication, leadership, and negotiation skills.
  
  
• Passion for design, hospitality, and creating elevated customer experiences.
  
  
• Preferred: Experience in retail within mixed-use, lifestyle, or hospitality environments.