EFT Processor at Northwest Bank
Job Description
Job Description
An EFT Processor l is responsible for processing all daily reports. This individual replies to e-mails on assigned days, processes incoming and outgoing mail, process responses to FISERV for disputes, completes work queues from CARE/Nautilus, and assists in completing thresh disputes.
Essential Functions
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Process all incoming and outgoing Mail accurately adhering to all bank policies and procedures
Ensures all daily reports are completed for movement of funds Chargebacks, Representments, and Customer Adjustments
Completes daily work queues within CARE/Nautilus
Ensure compliance with all established Federal Regulations for EFT transactions (Regulation E)
Perform all operational support duties within the EFT Department
Ensure all dispute responses from FISERV are attached properly to each dispute case
Respond to E-mails on assigned days from Contact Center and Branches with exemplary customer service in the established timeframe
Participate in job specific training
Assist in processing Thresh Dispute Items
Qualifications
High School Diploma preferred
Physical Demands
Stationary position, Constantly
Traverse (Move About), Occasionally
Position objects (one person), Rarely
Position objects (with another), N/A
Ascend/Descend (ladders, stairs, scaffolds, etc.), N/A
Position self to stationary objects, Rarely
Operate standard office equipment, Constantly
Grasp, Rarely
Repetitive Motions, Frequently
Ability to observe, Constantly
Communicate, Frequently
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
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