Electrician - Veterans Encouraged to Apply! at Sila Services

• Quality Medical, Dental, and Vision Insurance
• Company vehicle, gas card, cell phone, and tablet
• 401(k) with company match

• Family-Oriented Culture: We're more than just colleagues – we're family. We support each other, celebrate successes together, and always have each other's backs.
• Flexible Scheduling: We understand the importance of work-life balance, which is why we offer flexible scheduling options to accommodate your needs.
• Continuous Learning: We believe in investing in our team members' growth and development. Whether it's on-the-job training, workshops, or certifications, we're committed to helping you succeed.
• Company Events: From cornhole competitions to food trucks, we know how to have fun! Join us for company events and get to know your colleagues outside of work.

• Troubleshoot, diagnose, install and repair electrical components in a residential environment
• Wire HVAC power and control systems
• Provide excellent customer service
• Maintain proper stock, parts, tools, and safety equipment in the vehicle
• Travel to job sites in your service area, and work with dispatchers to ensure the schedule is maintained and delays are properly communicated to the customer
• Obtain customer authorization/signature for payment (or financing) at the completion of the job
• Meeting predetermined targets and sales goals
• Assist customers in evaluating repair vs. replace options
• Assist in generating and scheduling replacement consultations (as indicated)
• Meet or exceed performance minimum standards

• Customer Satisfaction (this always comes first!): Maintain a high customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
• First-Time Completion: Achieve the first-time completion rate defined by your manager by accurately diagnosing electrical issues, arriving fully prepared with necessary tools and materials, and effectively completing repairs during the initial service call.
• Response Time: Respond to service requests within T-Mark's defined time frame. Timely response ensures customer satisfaction and loyalty.
• Service Revenue Generation: Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services or products to customers during service calls to ensure we are meeting all of the customer’s needs.
• Service Agreement Enrollment: Successfully enroll customers in T-Mark's service agreements when applicable, promoting long-term customer relationships and recurring revenue.
• Installation Quality: Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback. Achieve first-time installation success rate as defined by your manager, ensuring minimal revisits or callbacks due to installation-related issues.
• Technical Proficiency: Continuously update and enhance technical skills through training, certifications, and staying updated on industry best practices.
• Efficiency and Productivity: Complete service calls within the established timeframes, meeting or exceeding the company's productivity standards.
• Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform, with a high data accuracy rate
• Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
• Mentoring and Guidance: Provide effective mentoring and guidance to less experienced technicians, fostering their skill development and contributing to their success.
• Professionalism and Communication: Uphold professionalism in all interactions with customers and team members.
• Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled service calls on time and adhering to the assigned work schedule.
• Continual Improvement: Actively participate in performance reviews and self-assessments, identifying areas for improvement and setting personal development goals to enhance overall job performance.
• Team Collaboration: Work collaboratively with other team members, promoting a positive and supportive work environment that values teamwork and knowledge sharing.
• Additional KPI's as assigned by your manager.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.