Entry Level / Experienced Customer Service Representative at Galicia Group

We are a well-established and consistently growing company servicing Ventura, Santa Barbara, San Diego, and San Jose. We are looking for full-time individuals at our office in the city of San Diego. This person will be a part of our call center operating as the first point of contact for our customers when scheduling service appointments.

At least 1 year of Customer Service experience is preferable.

Responsibilities:

-Answering inbound calls and placing outbound calls.

-Communicating with customers about their appointment times and delays.

-Positive phone presence and attitude.

-Team player who can work independently.

-Reliability / Good Attendance / Punctuality.

-Strong work ethic, initiative, and integrity.

-Deliver call scripts with an authentic cadence; be clear, compelling and personable.

-Must be able to talk & type on the computer at the same time.

-Schedule appointments for our customers in our dispatching software.

-Answer the phone with a smile in your voice.

Qualifications:

-Thrive under pressure in a fast-paced environment.

-Multitasking and attention to detail.

-Strong verbal and written communication skills.

-Bilingual is a Plus (English/Spanish).

-Great phone etiquette.

-Extremely organized.

-Ability to work in an office team environment.

-Friendly disposition with strong communication skills.

-Think quickly and handle fast-paced situations.

-Reliable Transportation.

*Plenty of room for growth for the right candidate.

Benefits:

-Health Insurance

-Dental Insurance

-Vision Insurance

-401k

Schedule:

-8 hour shifts minimum

- 10 AM to 7 PM

-Sundays off