FIXX Assistant Call Center Specialist at InsideHigherEd

TMP02523PO25

Administrative Specialist II

FIXX Assistant Call Center Specialist

Columbia

Division of Student Affairs and Academic Support

SAAS Custodial, Move Crew and Facilities Administration

$16.52/hour

Columbia, SC

Full Time

37.5

• Standard work hours are 8am – 4:30 pm and 2:00 pm – 10:30 pm.
• You will work at least one day each weekend.
• You will also work over the Christmas holidays while the University is closed.

• Must be willing to work a flexible schedule to meet the needs of the department.

Administrative

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

University Housing is seeking a highly motivated, energetic, and dedicated person to serve as a FIXX Assistant Call Center Specialist. The FIXX Assistant Call Center Specialist will be responsible for managing inbound calls, creating, and submitting service requests. Work hours will include evenings and weekends.

Duties and Responsibilities

1. Responsible for answering inbound calls and entering information into a database.2. Build positive relationships with residents and staff, ensuring that all questions and requests are handled appropriately3. Frequently escorts outside contractors inside residence halls
4. Attend staff meetings on a regular basis
5. Coaching and training with student staff
6. Other duties as assigned by the Work Control Manager
7. Must be able to work evenings and weekends

Preferred Qualifications
Attention to detail and organization
Able to work on own
Experience and strong Customer Service Knowledge
Data entry experience
Experience in conflict resolution with Customers

High school graduate or equivalent.

Multiple

10/26/2025

10/02/2026

10/07/2025

11/30/2025

No

Fill out application with all of your relevant experience, please.

This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

https://uscjobs.sc.edu/postings/195792

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

No

Essential