Floor Manager at Confidential - New Opening

Floor Manager
Experience Required: Minimum 3 years in a floor or front-of-house management role

About the Role
We’re seeking an experienced, hands-on Floor Manager to join the leadership team at a newly opened, high-volume casual–upscale restaurant. The ideal candidate is a dynamic hospitality professional who leads by example, inspires excellence, and ensures every guest leaves with a memorable dining experience.

This position is central to delivering exceptional guest service, mentoring a motivated front-of-house team, and maintaining smooth, efficient operations during every shift.

Key Responsibilities

• Lead and oversee daily floor operations to ensure seamless service and guest satisfaction.

• Supervise, train, and motivate front-of-house staff, fostering a positive and professional team culture.

• Manage table assignments, pacing, and service flow during peak hours.

• Coordinate closely with the kitchen and bar teams to ensure smooth communication and timing.

• Maintain an active presence on the floor, addressing guest concerns promptly and graciously.

• Assist with scheduling, onboarding, and providing constructive performance feedback.

• Uphold service standards, cleanliness, and compliance with all health and safety regulations.

• Support a culture of hospitality, teamwork, and operational excellence.

Qualifications

• At least 3 years of floor or front-of-house management experience in a high-volume restaurant.

• Strong leadership and communication skills with a collaborative, hands-on management style.

• Proven ability to manage multiple priorities while maintaining attention to detail.

• Excellent guest relations and conflict-resolution abilities.

• Working knowledge of food, wine, and craft cocktails preferred.

• Calm, confident demeanor under pressure.

• Genuine passion for hospitality and creating exceptional guest experiences.