Floor Manager at Fumo Upper West Side
Job Description
Job Summary:
FUMO Restaurants are energetic neighborhood staples, serving fresh versions of the Italian classics and great vibes. We are looking for a responsible, dynamic, and customer-focused Floor Manager to oversee daily operations in a busy UWS restaurant. You will ensure smooth service, support front and back of house staff, and deliver excellent customer experiences.
Key Responsibilities:
Supervise and coordinate front-of-house staff during shifts
Greet and interact with guests, touching tables to ensure satisfaction
Handle customer complaints or issues promptly
Ensure cleanliness and organization of the dining area, maintaining Health Department standards at all times
Monitor table turnover and seating arrangements
Assist with training and onboarding of new staff
Support the overall operation and communicate with kitchen and bar teams
Ensure compliance with health and safety regulations
Requirements:
2 years previous experience in restaurant management
Strong communication and leadership skills
Ability to multitask and stay calm under pressure
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