Food and Beverage Supervisor at Scoops
Job Description
About Us:
We are a thriving, high-volume ice cream shop known for friendly service, quality treats, and a fun, welcoming atmosphere. We’re seeking an experienced, hands-on Manager who understands that exceptional customer service is our #1 priority.
Position Overview:
This is a dual-role leadership position, requiring both active floor presence in the shop and dedicated office hours. You’ll be directly involved in day-to-day store operations—leading by example with customers and staff—while also managing scheduling, cash handling, and administrative responsibilities behind the scenes.
Key Responsibilities:
Deliver and model outstanding customer service at all times
Supervise daily shop operations, ensuring smooth and efficient workflow
Work hands-on in the shop during peak hours to support staff and guests
Strategically build and manage employee schedules to match business needs
Lead, train, and retain a motivated, customer-first team
Handle cash, tips, deposits, and reporting with accuracy and accountability
Enforce cleanliness, food safety, and operational procedures consistently
Partner with office management on hiring, onboarding, and training
Balance time between shop floor leadership and office-based administrative tasks
Qualifications:
Minimum 2–3 years of proven management experience in food & beverage, retail, or hospitality (ice cream/quick-serve experience strongly preferred)
Strong leadership and communication skills with the ability to inspire and motivate staff
Demonstrated success in customer service, employee retention, and team development
Hands-on cash handling and reconciliation experience
Highly organized, detail-oriented, and adaptable in a fast-paced environment
Professional references required from previous management positions in the industry
Availability:
Must be available to work evenings, weekends, and holidays as needed
Schedule includes both on-the-floor shop hours and office-based administrative hours
What We Offer:
Competitive pay based on experience
Partial rent coverage as part of compensation package
Growth opportunities within the company
Fun, team-oriented, high-energy work environment
Employee discounts at sister venues
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