Front Desk Coordinator / Medical Assistant – Cosmetic & Plastic Surgery at DropUp®

Front Desk Coordinator / Medical Assistant – Cosmetic & Plastic Surgery | Dallas, TX

About the Practice

A state-of-the-art cosmetic and plastic surgery center located across from NorthPark and affiliated with EpiCentre is seeking a Front Desk Coordinator / Medical Assistant (MA) to join their team.

This is not your typical front desk role — it’s an opportunity to be both the welcoming face and clinical support for a luxury aesthetic practice that blends high-end service with world-class medicine. You’ll be at the center of patient care and operations, ensuring every interaction — from check-in to post-op — reflects warmth, professionalism, and excellence.

About the Role

As the Front Desk Coordinator / MA, you’ll play a key dual role supporting both the front office and the clinical team. You’ll manage patient flow, scheduling, and communications while also assisting the surgeon and RN with hands-on patient care and post-procedure follow-up.

This position is perfect for an MA who thrives in a fast-paced, patient-centered environment, enjoys variety in their day, and wants to be part of a close-knit, high-performing team.

Key Responsibilities

Front Office Coordination

• Greet all patients and visitors with professionalism, warmth, and enthusiasm — you set the tone for their entire experience.
• Manage front desk operations and coordinate the daily flow of the clinic.
• Schedule, confirm, and coordinate surgical and non-surgical appointments.
• Follow up on consultations, leads, and inquiries — assisting in patient communications and ensuring timely, professional responses.
• Handle phones, emails, and patient intake/check-out processes with accuracy and grace.
• Maintain meticulous attention to detail in documentation, scheduling, and patient communication.
• Support overall office efficiency and uphold the polished, calm environment patients expect.

Clinical (MA) Responsibilities

• Perform direct patient care as delegated by the MD and RN.
• Set up and assist during procedures — ensuring proper instrument management, sterilization, and readiness of treatment rooms.
• Provide postoperative care, including suture removal, drain removal, and wound assessments.
• Take and record vitals, medical histories, and notes during consultations and follow-ups.
• Assist with patient communications — responding to pre- and post-op questions, educating patients on care instructions, and reinforcing treatment plans.
• Maintain and track clinical inventory, instruments, and skincare products.
• Ensure compliance with all clinical protocols, OSHA standards, and HIPAA regulations.

Qualifications

• Medical Assistant (MA) certification – required
• Prior experience in plastic surgery, dermatology, or medical aesthetics highly preferred
• Exceptional communication skills — bilingual (English/Spanish) a plus
• Strong organizational and multitasking abilities
• Professional, composed, and patient-centered demeanor
• Confident working in a fast-paced, high-touch environment with a luxury client base

Why You’ll Love It

• Be part of a world-class cosmetic and surgical team in a beautiful, high-end environment
• Monday–Friday schedule — no nights or weekends
• Work closely with a talented surgeon and experienced RN team
• Competitive hourly pay + performance-based incentives
• Opportunity to grow your career in luxury aesthetics while expanding your clinical skills

Location

Dallas, TX — across from NorthPark, affiliated with EpiCentre