Front Desk Agent - Amicalola Falls Lodge at Amicalola Falls State Park & Lodge
Job Description
Job Description
We are looking for a friendly, outgoing person to work as a Guest Services Representative at the Front Desk at the beautiful Amicalola Falls State Park & Lodge!
This position can be either Full Time or Part Time.
Essential functions of the position:
- Greets, registers and assigns rooms to guests
- Issues room key
- Assists in pre-registration and blocking of reservations when necessary
- Becomes familiar with all park services/features, lodge amenities, local attractions/entertainment, shopping/dining and travel directions to respond to guest inquiries accurately
- Keeps records of room availability and guest accounts
- Computes bill and collects payment for guests
- Makes and confirms reservations
- Posts charges such as room, food or telephone to guest accounts
- Follows all cash handling procedures as established by Accounting
- Develops a thorough knowledge of room types, locations and selling strategies
- Knowledge of amenities and hours of operation
- Answers phones, directing calls to proper locations
- Ensures clean, orderly and attractive conditions of the lobby area
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