Front Desk Agent at Comfort Inn & Suites Ashland

Job Title: Front Desk Associate

Job Summary:

We are seeking a friendly and professional Front Desk Associate to join our hotel team. The ideal candidate will provide exceptional customer service to our guests while managing front desk operations. This role may also include additional responsibilities such as snow removal during winter months.

Key Responsibilities:

- Greet and check in guests in a warm and welcoming manner

- Handle guest inquiries and resolve issues promptly and efficiently

- Manage reservations and maintain accurate records

- Process payments and maintain cash drawer

- Provide information about hotel services and local attractions

- Assist with snow removal and other outdoor maintenance as needed

- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction

- Uphold hotel policies and procedures to ensure a safe and pleasant environment

Skills and Qualifications:

- Excellent communication and interpersonal skills

- Strong customer service orientation

- Ability to multitask and work in a fast-paced environment

- Basic computer skills and familiarity with hotel management software

- Physical ability to perform snow removal and other manual tasks

- Previous experience in hospitality or customer service is a plus

- Flexibility to work various shifts, including weekends and holidays

We are an equal opportunity employer and welcome applicants from all backgrounds to apply.