Front Desk Agent at Crown City Inn

Job Title: Front Desk Associate

Job Description:

We are seeking a friendly and organized Front Desk Associate to join our team. The ideal candidate will be responsible for providing excellent customer service at the front desk and may also assist with maintaining the cleanliness of the pool area.

Key Responsibilities:

- Greet and assist guests in a professional and courteous manner

- Manage check-in and check-out processes efficiently

- Answer phone calls and respond to inquiries regarding services and amenities

- Maintain accurate records of guest information and reservations

- Ensure the front desk area is clean and organized

- Assist with cleaning and maintaining the pool area as needed

- Handle guest complaints and resolve issues promptly

- Collaborate with other team members to ensure a positive guest experience

Skills and Qualifications:

- Strong communication and interpersonal skills

- Ability to multitask and work in a fast-paced environment

- Attention to detail and strong organizational skills

- Basic knowledge of cleaning procedures and safety protocols

- Previous experience in customer service or hospitality is a plus

- Flexibility to work various shifts, including weekends and holidays

We welcome applicants who are dedicated to providing exceptional service and contributing to a positive team environment.