Front Desk Agent | Full Time | Carneros Resort & Spa at Carneros Resort and Spa

Front Desk Agent

Job Summary

Serve as the first point of contact for guests, ensuring a warm and efficient check-in and check-out process.

Responsibilities

• Greet guests and assist with check-in and check-out procedures.

• Provide information about the resort and local attractions.

• Handle guest requests, inquiries, and reservations.

• Manage billing and payment processes accurately.

• Coordinate with housekeeping and other departments to meet guest needs.

Preferred Qualifications

• Previous experience in a similar role within luxury hospitality.

• Strong communication skills and attention to detail.

• Ability to work in a fast-paced, guest-focused environment.

• Familiarity with property or outlet-specific needs (e.g., Boonfly, FARM, Hilltop).

• Team player mentality and a commitment to maintaining the resort’s high standards.

Company Overview

Carneros Resort and Spa is a luxury destination situated on 28 beautiful acres in Napa Valley, offering world-class services to our guests. We are committed to creating memorable experiences through personalized service and attention to detail.

Benefits

Carneros Resort and Spa offers competitive pay, health benefits, and a supportive work environment focused on growth and development. Opportunities for career advancement and property discounts are also available.

Physical Requirements

• Ability to stand and walk for extended periods.

• Ability to lift up to 25 pounds as needed.

• Ability to navigate the resort’s expansive property as applicable.