Front Desk Agent at Inn & Spa at Loretto

Essential Duties and Functions/Responsibilities/Tasks:

• Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host/Front Desk Supervisor).
• Maintain high level of positive and professional approach with coworkers and guests.
• Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
• Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
• Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
• Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
• Maintain the upmost confidentiality and care with guest information.

Benefits:

• Part-time employees receive: Dental & Vision!
• Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance!
• 401k Matching!
• Employee meals while working!
• Free employee parking!
• Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! 
• Growth & Development Opportunities amongst entire company!

HC3

• Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
• Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
• Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Ability to work on feet for eight hours or more.
• Must be able to lift/push/reach for/carry 25+ pounds occasionally.
• 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
• High school diploma or equivalent experience/training.

Compensation details: 16-18 Hourly Wage

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