Front Desk Agent at Major Management

The Bend Super 8 is seeking a dedicated Front Desk Agent to join our team in providing exceptional customer service at our hotel. The idea candidate will have a passion for hospitality and ensuring guests have a memorable experience during their stay.

Duties:

- Greet guests upon arrival and provide them with information about services and amenities

- Assist guests with check in and check out processes efficiently

- Handle guests inquiries, requests, and complaints promptly and professionally

- Operate phone systems to answer calls and direct them to the appropriate department

- Perform night audit duties to ensure accuracy in guest billing and accounting processes

- Maintain a clean and organized front desk area

- Coordinate with other hotel departments to meet guest needs effectively

Requirements:

- Previous experience in a front desk, guest services, or hotel environment is preferred

- Strong customer service skills with a focus on guest relations

- Knowledge of hospitality management practices and procedures

- Familiarity with resort operations is a plus

- Excellent phone etiquette and communication skills

- Ability to multitask in a fast paced environment

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!