Front Desk Associate, 3pm-11pm at Athena Hospitality Group

Job Title: Hotel Front Desk Associate

Job Summary:

We are seeking a friendly and professional Hotel Front Desk Associate to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, managing front desk operations, and ensuring a welcoming atmosphere in our hotel.

Key Responsibilities:

- Greet and check in guests in a friendly and efficient manner

- Handle guest inquiries and resolve any issues or complaints promptly

- Manage reservations and maintain accurate records of guest information

- Process payments and maintain cash handling procedures

- Provide information about hotel services, local attractions, and dining options

- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction

- Assist with administrative tasks as needed

Skills and Qualifications:

- High school diploma or equivalent; additional hospitality training is a plus

- Previous experience in a customer service role, preferably in the hospitality industry

- Strong communication and interpersonal skills

- Ability to multitask and work in a fast-paced environment

- Proficient in using computer systems and hotel management software

- Attention to detail and problem-solving skills

- Flexibility to work various shifts, including weekends and holidays

We offer a supportive work environment and opportunities for growth within the company. If you are passionate about providing excellent service and creating memorable experiences for guests, we encourage you to apply.