Front Desk Associate at Family Care Health Centers

BASIC FUNCTION:

Acts as a member of the Operations Team in the role of Front Desk Associate.

II. PRIMARY RESPONSIBILITIES:

1. Greets incoming patients and visitors utilizing excellent customer service skills by following FCHC’s front desk associate standard operating procedure (SOP).

2. Ensures all necessary consent forms are completed by patients annually.

3. Obtains financial documentation from each patient/family unit in order to acquire information necessary for the Center’s Sliding Fee Scale Program. Obtains insurance information and verifies coverage prior to patient appointments.

4. Utilizes the telephone and paging system to help patients receive services as necessary.

5. Creates and updates patients’ electronic health record (EHR). This includes scanning the registration forms which are reviewed for completion and placed into the appropriate categories in the electronic health record.

6. Updates patient record for changes in any demographic information. Makes appropriate changes in the (EHR).

7. Connects patients to the appropriate resource to handle or answer patients’ inquiries regarding sliding fee schedule, insurance, collections, etc.

8. Assists patients in participating in special programs by giving out applications and assisting patients in the completion of applications.

9. Collects payments of fees for current or previous visits. Provides receipts of payments to patients.

10. Promotes activities such as patient portal enrollment to improve clinic engagement.

11. Submits money collected and payment journal at the end of the day.

12. Secures money drawers at all times.

13. Maintains patient confidentiality and comply with HIPPA regulations.

14. Performs other duties as assigned.

QUALIFICATIONS:

1. High School Diploma or G.E.D. equivalent required.

2. One (1) year medical office work experience or equivalent required.

3. Ability to type 40 WPM preferred.

4. Knowledge of medical terminology preferred.

5. Must possess excellent computer, communication and customer service skills.

6. Must possess excellent organizational skills and attention to detail.

7. Bi-lingual speaking skills a plus.

IV. CONFIDENTIALITY:

Respect for and maintenance of client and staff confidentiality is required.

The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a detailed description of every responsibility/duty (requirement) of the job (holder).