Front Desk Associate (FT) at United Defense Tactical - Corporate

Benefits:

• Company parties
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off

Benefits/Perks

• Employee discounts
• Flexible scheduling
• Career and leadership development
• High-performance team culture
• Community-driven workplace
  
  

Schedule / Expected Work Hours

• 8-hour shift
  
  
• Evening shift
  
  
• Tuesday - Saturday workdays
  
  

Job Summary


United Defense Tactical is seeking a proactive, customer-first leader to serve as our Member Services Team Member. This role is more than just a front desk positionits a pivotal leadership post in our mission-driven operation. You will be responsible for managing member interactions with professionalism and warmth while in a high-functioning front desk team that reflects our world-class standards.

The ideal candidate brings natural leadership, strong organizational skills, and a solutions-focused mindset. Youll take ownership of the front-end experience, act as the communication hub for members and internal teams, and ensure all member-facing operations run smoothly and efficiently.

Key Responsibilities

• Serve as the face of United Defense Tactical, delivering a consistently exceptional and empowered member experience.

• Maintain front desk operations with discipline, precision, and cleanlinessaligned with UDTs core value of world-class execution.
  
  
• Manage incoming inquiries and resolve member concerns with professionalism, follow-through, and urgency.
  
  
• Handle member check-ins, class registrations, payments, and account updates with accuracy and attention to detail.
  
  
• Track and analyze member feedback to drive service improvements.
  
  
• Collaborate cross-functionally with instructors, operations, and sales to ensure smooth execution of services.

• Serve as a culture carrierenergizing the environment, solving problems before they escalate, and keeping the team accountable.
  
  

Qualifications

• High school diploma or equivalent (Bachelors degree preferred).
  
  
• 2+ years in a customer-facing role
  
  
• Proven ability to lead teams, delegate tasks, and hold others accountable to high standards.
  
  
• High emotional intelligence with natural people skills.
  
  
• Tech-savvy and highly organizedcomfortable with POS systems, CRM tools, and Microsoft/Google platforms.
  
  
• Ability to work independently in a fast-paced, high-performance environment.
  
  
• A calm, professional demeanor under pressure.
  
  
• Military, fitness, or tactical training environment experience is a plus. (not required)
  
  

About United Defense Tactical


United Defense Tactical is a premier firearms and tactical training facility committed to empowering civilians, military personnel, and law enforcement with elite-level readiness. We combine discipline, realism, and community to deliver the most impactful training experience available.

Our Mission


To empower and educate through reality-based tactical training that prepares individuals to protect themselves and others.

Our Core Values

• Dont make excusesmake it happen.
  
  
• Serve selflessly and with the highest integrity.
  
  
• Show up with positivity, high energy, and excitement.
  
  
• UDT is a synonym for world-classoperate like it in everything you do.
  
  
• Be organized. Be clean. Be prepared.
  
  
• Keep calm and respect others.
  
  
• Educate & Executebut more importantly, EMPOWER.