Front Desk Associate Lake Mary Area at Stride MD

We are seeking a professional and personable Front Desk Receptionist to join our endocrinology practice. This position is the first point of contact for patients and plays a key role in ensuring smooth daily operations, patient satisfaction, and efficient front office management.

Key Responsibilities

Patient Reception & Support

· Greet and check-in patients in a warm, professional manner.

· Confirm patient demographics and update insurance information.

· Schedule, reschedule, and confirm patient appointments.

· Check out patients and schedule follow-up visits

Phone & Communication Management

· Answer incoming calls and route them appropriately.

· Respond to general inquiries and assist with appointment scheduling.

· Relay messages between patients and clinical staff by office protocol.

Administrative & Operational Duties

· Verify insurance eligibility; obtain necessary pre-authorizations.

· Collect copayments and balances at check-in/check-out.

· Maintain and update electronic medical records (EHR).

· Process referrals and prior authorizations.

Compliance & Office Maintenance

· Adhere to HIPAA and patient confidentiality policies.

· Maintain a clean and organized front desk and waiting area.

· Monitor front office supplies and assist with ordering as needed.

Check-In Duties

· Register individuals by collecting and verifying their demographic and insurance information, completing paperwork, and ensuring all necessary forms are filled out.

· Collect copays, or other fees for services rendered or accommodations, posting charges to patient account as appropriate.

Qualifications

· High School Diploma or equivalent required.

· 1–2 years of medical office or front desk experience preferred, especially in a specialty practice.

· Experience with EHR systems (e.g., Athenahealth, eClinicalWorks, etc.).

· Knowledge of insurance verification and medical terminology is a plus.

· Excellent interpersonal, communication, and multitasking skills.

· Ability to work in a fast-paced, team-oriented environment.

· Bilingual English and Spanish fluency a plus

Working Conditions

· Office-based within a medical practice environment.

· May require occasional travel between clinic sites for coverage, if applicable.

· Sitting, standing, and/or walking for long periods of time while interacting with patients

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Schedule

· Monday to Friday / practice hours

· Occasional weekends as needed based on business needs.

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