Front Desk Associate at Lords and Ladies Salon and Medical Spa- Pottstown
Job Description
Job Description
Reports To: Front Desk Manager / Salon Manager
About Us:
At Lords & Ladies Salon & Medical Spa, we are dedicated to providing an exceptional experience of luxury, style, and well-being. Our team is committed to delivering top-tier service and creating an inviting environment where clients feel valued and pampered. Join us in setting the standard for beauty and excellence!
Position Summary:
We are seeking a welcoming and organized Front Desk Receptionist to be the first point of contact for our guests. You will play a crucial role in ensuring smooth operations, exceptional customer service, and a positive experience from the moment clients walk through the door.
Key Responsibilities:
Greet and Check-In Guests: Provide a warm and friendly welcome to all clients.
Appointment Management: Schedule, confirm, and manage appointments with efficiency and accuracy.
Phone & Communication: Answer calls professionally, respond to inquiries, and provide detailed information about our services.
Client Relations: Build relationships with clients to enhance their experience and encourage repeat visits.
Sales & Transactions: Process payments, handle transactions, and promote products and services.
Maintain Reception Area: Keep the front desk and waiting area clean, organized, and inviting.
Team Collaboration: Work closely with stylists, estheticians, and management to ensure seamless service.
Qualifications:
Exceptional Communication Skills - Polished, friendly, and articulate.
Organizational Excellence - Ability to multitask and prioritize effectively.
Customer Service Focused - Passionate about delivering outstanding service.
Technology Proficient - Comfortable with scheduling software and POS systems.
Team Player - Positive attitude and willingness to support team goals.
Experience Preferred - Previous experience in reception or customer service is a plus.
Why Join Us?
Be part of a vibrant and supportive team.
Opportunities for growth and advancement.
Employee discounts on products and services.
Beautiful, high-energy work environment.
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