Front Desk - Community Association Management Company at Florida Property Management Strategies LLC

Location: Miami, FL
Company: Florida Property Management Strategies
Schedule: Full-Time | Monday – Friday, 8:30 AM – 6:00 PM
Reports To: Office Manager / CEO
Compensation: $15 – $20 per hour (based on experience and performance)

Florida Property Management Strategies is seeking a friendly and detail-oriented Front Desk Receptionist to serve as the first point of contact for our community association management office. This individual will play a key role in ensuring smooth daily operations, maintaining professional communication with residents and vendors, and supporting internal staff with a high level of customer service and organization.

Reception & Communication

• Answer and route incoming phone calls and emails promptly and professionally.
• Direct inquiries to the appropriate department or team member.
• Ensure all calls and messages are returned within 48 hours.

Resident Services

• Process payments for decals, key sales, and other resident transactions.
• Update and maintain accurate resident information in the management system.
• Maintain and update parking rosters and related records.

Mail & Documentation

• Receive, sort, and deliver incoming mail to the CEO by the end of each business day.
• Assist with document filing, scanning, and basic data entry as needed.

Administrative Support

• Provide general office and administrative support as directed by management.
• Assist in preparing materials for meetings, notices, and community communications.

Job Requirements

• High school diploma or equivalent required; associate degree preferred.
• Prior customer service or administrative experience in an office setting.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and general office technology.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Friendly, professional, and customer-focused demeanor.
• Team player with a proactive attitude and attention to detail.
• Familiarity with HOA or property management operations is a major plus.