Front Desk Coordinator at Lone Peak Dental Group

Job Summary:
The Front Desk Coordinator is responsible for providing administrative support within a healthcare facility, assisting patients with inquiries, scheduling appointments, and maintaining patient records. They play a key role in ensuring a positive patient experience by facilitating communication between patients and healthcare providers.

Qualifications:
- High school diploma or equivalent required; associate degree in healthcare administration or related field preferred.
- Prior experience in a healthcare setting or customer service role is advantageous.
- Strong communication and interpersonal skills.
- Proficiency in basic computer skills and familiarity with electronic medical records systems.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Compassionate and empathetic approach when dealing with patients.

Responsibilities:
- Greet patients and visitors in a professional and courteous manner.
- Answer phone calls, respond to inquiries, and schedule appointments.
- Maintain patient records, including updating personal information and insurance details.
- Verify insurance coverage and process insurance forms.
- Coordinate referrals to other healthcare providers as needed.
- Ensure patient confidentiality and adhere to all HIPAA regulations.
- Assist in resolving any patient concerns or issues in a timely and effective manner.
- Collaborate with healthcare providers and other administrative staff to ensure seamless patient care.

This position is ideal for individuals with a passion for helping others and a desire to contribute to the efficient operation of a healthcare facility. The Patient Services Coordinator I plays a vital role in supporting the needs of both patients and healthcare providers, making it a rewarding and impactful position in the healthcare industry.