Front Desk Coordinator at Sandstone Health

If you are looking for an opportunity to make a difference in the healthcare system, be part of a team, and grow with us, Sandstone Health invites you to apply for this position. As one of the largest and most sophisticated patient-centered offices in our area, we pride ourselves in the quality of our doctors and staff, state-of-the-art equipment and technology, and expert care and support services we provide.

We are seeking a Front Desk Coordinator to join our team and be a part of something special, something bigger than your individual efforts. As a Front Desk Coordinator, you will be responsible for managing the general office flow, scheduling appointments, and guiding patients to receive the best care possible.

This is a full-time (hourly) non-exempt position with competitive pay based in Magnolia, TX.

As a Front Desk Coordinator, you will:

• Consult and collaborate with other healthcare providers and specialists to arrange patient appointments and treatment plans
• Check in on patients regularly and evaluate and document their progress
• Treat patients with empathy and respect while conducting oneself in a professional manner
• Greeting patients and visitors with a warm and welcoming smile
• Answering and placing calls to patients, insurance providers, and external healthcare providers
• Scheduling appointments and managing patient medical records
• Conducting monetary transactions and managing patient billing inquiries
• Coordinating external procedure scheduling with other healthcare providers
• Providing administrative support to the team and managing general office flow

Requirements

• High school diploma or equivalent (GED)
• Minimum 2 years of experience in a medical office Front Desk preferred
• Superb verbal and written communication skills to share updates with patients and other medical staff
• Computer skills and proficiency in Microsoft Office
• Strong analytical thinking and the ability to handle multiple tasks concurrently
• Excellent customer service skills to provide ongoing support for patients and their families
• Strong organizational and multitasking abilities
• Ability to handle multiple phone lines, email inquiries, and scheduling requests simultaneously
• Knowledge of medical terminology, procedures, and billing/insurance protocols preferred
• Non-smoking and health-conscious individuals preferred

What we value:

Compassionate Care ❤️ We provide personalized care with compassion and empathy to all our patients. We treat our patients with the same respect and care that we would want for ourselves or our loved ones.

Holistic Approach