Front Desk Customer Service Representative at Kimble

About us:

Kimble Company is locally owned and operated by the Kimble Family, with over 75 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.

About the Role:

The Front Desk Customer Service Representative plays a key role in creating a welcoming environment and ensuring an excellent customer experience. This role is responsible for greeting guests, answering phones, handling inquiries, and providing administrative and customer support as needed.

Responsibilities:

• Greet and assist visitors in a professional and friendly manner
• Answer, screen, and direct incoming calls
• Respond to customer inquiries via phone, email, website or in person
• Process customer requests, complaints, and service needs
• Maintain a clean and organized front desk/reception area
• Assist with scheduling, data entry, and administrative tasks
• Support other departments with customer service-related duties

Qualifications:

• High school diploma or equivalent (some college preferred)
• Previous experience in customer service or reception role
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask and stay organized in a busy environment
• Proficiency with basic office equipment

Benefits:

• 401(k) retirement plan with match
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Employee assistance program (EAP)
• Health care and dependent care spending accounts (FSA)
• Life insurance and accidental death & dismemberment insurance.
• Paid time off
• Referral program
• Employee Discount Program